WriteAway Service Model Working Group

July 18, 2025

Background

The WriteAway Advisory Committee is forming a Service Model Working Group to meet WriteAway’s service sustainability recommendation: “The WriteAway Advisory Committee updates WriteAway’s service model (i.e. who it serves and how) to align with evolving provincial learning support needs.” Since WriteAway began in 2014 there have been changes in WriteAway usage, students’ needs, technology, and student assignment types that affect the service and merit investigation.

Purpose

The purpose of the Service Model Working Group is to:

• Evaluate who WriteAway serves and how services are delivered
• Identify updates needed to meet current and emerging student and institutional priorities across the province.
• The work may include
  • Promoting collaboration with on-campus writing centres for regular referrals to WriteAway.
  • Exploring connections between WriteAway and AskAway.
  • Reaching out to K-12 Ministry (focus on grades 10-12) for potential support.
  • Merging synchronous and asynchronous writing support services into a single platform.
  • Understanding student need and impact to redesign services.

Membership

The following criteria will guide membership:

• There will be a maximum of seven members, including a representative from the Admin Centre.
• Membership is made up of WriteAway Advisory Committee Members.
• The Working Group will have a Chair.
• Members will commit to 6 months on the Working Group.
• Members will be available for regular meetings (e.g., bi-weekly).
• If a member cannot attend a meeting, they may find an alternate from the Advisory Committee who was a member of the Sustainability Review Working Group. An alternate may attend no more than twice.

Roles and Responsibilities

The Chair is responsible for gathering agenda items and setting the agenda, chairing the meetings, ensuring the purpose of the Working Group is met, and communicating progress and outcomes to the Advisory Committee and WriteAway community.

Working Group members are responsible for completing any work assigned between meetings, attending meetings, and contributing to the group’s progress.

The Admin Centre is responsible for working with the Chair and members to schedule meetings, take and distribute meeting notes, and provide tools and technology to complete the work.

Communication

Communication among members will take place primarily via listserv and a shared folder.

Meetings

Meetings will be held virtually (e.g., via Zoom). Frequency will be determined by members. The WriteAway Admin Centre will schedule meetings, taking into consideration the availability of each member.

Decision-Making

Meetings will be used as a tool for building consensus and decision-making. If consensus cannot be reached, or is not appropriate to the question, Robert’s Rules of Order will apply.

Deliverables

The Service Model Working Group will review who WriteAway serves, how services are delivered, and identify updates needed to meet current and emerging student and institutional priorities across the province. The Working Group Chair will deliver recommendations to the WriteAway Advisory Committee to enhance the service.

Suggested Timeline

This timeline is subject to change.