You are here

AskAway Library Commitment Models

The AskAway Advisory Committee has endorsed the following staffing commitment and cost-sharing models to support the AskAway chat reference service. These models enable BC post-secondary libraries to provide 67 hours of AskAway service per week. AskAway is open each year for 12 weeks from September to December, 12 weeks from January to April, and 12 or 13 weeks from May to August.

These models are based on funded FTEs. BC ELN uses funded FTEs for all its FTE models and these numbers are obtained from the budget letters released annually by the Ministry of Advanced Education.

Service Support Fee Cost Sharing Model

Flexible service support contributions were instituted in 2014 on the recommendation of the Advisory Committee with the agreement of all participating libraries, to manage the transition to a fully member-supported service. Flexible support contributions may be made either in funds or by contributing additional evening or weekend staffing.

Service support fees include an annual inflationary increase of 2% to 5%. The amount of this increase is set each year by the Advisory Committee. This increase applies only to the base fee, which is capped at $10,000.

April 2017 to March 2018

Tier FTE Range Base service support fee, per library Flexible support
1 0 - 2,999 $923.00 $865.00
2 3,000 - 7,999 $1,530.00 $1,435.00
3 8,000 - 15,999 $2,142.00 $2,010.00
4 16,000 - 24,999 $4,896.00 $4,595.00
5 25,000 - 100,000 $10,000.00 $4,975.00

Staffing Commitment Model

For scheduling purposes, the year is divided up into 4 sections.

Weekly staff hours per library

Tier FTE Range Section 1 (Sep-Dec) Section 2 (Jan-Apr) Section 3 (May-Jun) Section 4 (Jul-Aug)
1 0 - 2,999 3 3 2 0
2 3,000 - 7,999 5 5 3 2
3 8,000 - 15,999 7 7 5 5
4 16,000 - 24,999 16 16 14 14
5 25,000 - 100,000 34 34 30 34

Tier 1

Alexander College
College of the Rockies
Columbia Bible College
Columbia College
Emily Carr University
Justice Institute of BC
Nicola Valley Institute of Technology
North Island College
Northern Lights College
Northwest Community College
Quest University Canada
Selkirk College
Trinity Western University
University Canada West
Yukon College

Tier 2

Camosun College
Capilano University
College of New Caledonia
Langara College
Okanagan College
Thompson Rivers University
University of Northern British Columbia
University of the Fraser Valley
Vancouver Community College
Vancouver Island University

Tier 3

British Columbia Institute of Technology
Douglas College
Kwantlen Polytechnic University

Tier 4

Simon Fraser University
University of Victoria

Tier 5

University of British Columbia