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AskAway: The Chat Box

The Chat Box is the AskAway newsletter. In this newsletter, you'll find updates on AskAway as well as service support for local coordinators and service providers.

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The Chat Box is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike license.

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Recent Newsletter Issues

The Chat Box Summer 2023

July 27, 2023
  • Summer Gratitude
  • Shared-Shift Collaborative Scheduling
  • BC ELN Orientation Series
  • Collaborative AskAway Research
  • Celebrating Retirement
  • Read More
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The Chat Box December 2022

December 16, 2022
Screenshot of the AskAway Chat Box holiday newsletter
  • Happy holidays!
  • Look back at 2022
  • Blog top three
  • On the horizon

Read the December 2022 issue

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The Chat Box Summer 2022

July 21, 2022
  • One-time bridge funding from Ministry
  • New and refreshed tools
  • Rolling out proactive chat
  • BC ELN student spotlight
  • Read More
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The Chat Box December 2021

December 20, 2021
  • Happy holidays
  • Proactive chat in the new year
  • Increasing visibility in 2021
  • What students are saying
  • Read More
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The Chat Box Fall 2021

October 15, 2021
  • Happy Canadian Library Workers' Day
  • Supporting the return to campus
  • Meet the AskAway Advisory Committee
  • On the horizon
  • Read More
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The Chat Box December 2020

December 21, 2020
  • Happy Holidays
  • Busiest fall term on record
  • AskAway visitor highlights
  • Looking ahead to the new year
  • Read More
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The Chat Box Summer 2020

August 13, 2020
Newsletter Preview
  • AskAway's Response to Remote Instruction and COVID-19
  • 2019 AskAway Actions & Achievement Released
  • Feedback from Patrons
  • Fall 2020 Plans
  • Read More
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The Chat Box December 2019

December 12, 2019
  • New service hours a success
  • Launching new chat reference software LibraryH3lp
  • Learn more about the Advisory Committee
  • Investigating proactive chat
  • Transitioning to APA 7th edition
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The Chat Box December 2018

December 18, 2018
  • Reach off-campus and distance students with chat reference
  • Spotlight on promotion with College of the Rockies library
  • Improve AskAway visibility in EBSCO and ProQuest databases
  • Chat reference skills refresher
  • Update on the AskAway software evaluation
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The Chat Box August 2018

August 14, 2018
  • A busy summer on AskAway
  • Keeping the schedule healthy
  • What students are saying
  • Scripts refresh
  • Chat reference software review
Read more