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AskAway: The Chat Box

The Chat Box is the AskAway newsletter. In this newsletter, you'll find updates on AskAway as well as service support for local coordinators and service providers.

If you would like to be added to the newsletter mailing list, please get in touch with the AskAway Admin Centre at

The Chat Box is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike license.

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Recent Newsletter Issues

  • Happy holidays
  • Proactive chat in the new year
  • Increasing visibility in 2021
  • What students are saying
  • Read More
  • Happy Canadian Library Workers' Day
  • Supporting the return to campus
  • Meet the AskAway Advisory Committee
  • On the horizon
  • Read More
  • Happy Holidays
  • Busiest fall term on record
  • AskAway visitor highlights
  • Looking ahead to the new year
  • Read More
Newsletter Preview
  • AskAway's Response to Remote Instruction and COVID-19
  • 2019 AskAway Actions & Achievement Released
  • Feedback from Patrons
  • Fall 2020 Plans
  • Read More
  • New service hours a success
  • Launching new chat reference software LibraryH3lp
  • Learn more about the Advisory Committee
  • Investigating proactive chat
  • Transitioning to APA 7th edition
  • Reach off-campus and distance students with chat reference
  • Spotlight on promotion with College of the Rockies library
  • Improve AskAway visibility in EBSCO and ProQuest databases
  • Chat reference skills refresher
  • Update on the AskAway software evaluation
  • A busy summer on AskAway
  • Keeping the schedule healthy
  • What students are saying
  • Scripts refresh
  • Chat reference software review