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AskAway Service Provider Training (Online): January 9th at 1pm (PT)

Tuesday, January 9, 2024 - 1:00pm to 4:30pm
Online (trainees will be sent a link to join the session)

AskAway service provider training is open to new and returning service providers.

There are two parts to the training:

  1. Self-directed online module: Prior to the live session, trainees will be sent a link to complete the online module. The expected completion time is 1 - 1.5 hours. Trainees will learn about AskAway as a collaborative service as well as policies and best practices for providing collaborative chat reference. The module includes a mix of text, images, videos, hands-on activities, and a quiz.
  2. Live online session: Scheduled for 3.5 hours, with breaks. Trainees will learn about the collaborative software tools and will gain hands-on experience answering practice chats with their AskAway colleagues.


By the end of training, participants will be able to:

  • Understand the context for collaborative chat reference service.
  • Apply the policies and procedures of AskAway.
  • Define quality chat reference service and identify successful chat reference practices.
  • Apply appropriate reference skills during chat reference sessions.
  • Use chat reference software to send chat messages to and share links and screenshots with learners.
  • Successfully resolve common challenging situations.
  • Identify and locate available resources for troubleshooting technical problems.
  • Communicate with fellow AskAwayers and local coordinators.
  • Know what to expect on the first shift.

Questions & Access Needs

If you have any questions about training or access needs, please contact the AskAway Administrative Centre at

Sign-up Notes

  • When signing up, please include your institution with your first and last name. Thank you!
  • If you are having difficulty signing up, please contact the Admin Centre and we'll be happy to sign you up on our end