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AskAway Basic Training (In-person at SFU): January 10 (9:30am-4pm)

Friday, January 10, 2020 - 9:30am to 4:00pm
Room 4009, WAC Bennett Library
8888 University Drive
V5A 1S6 Burnaby , BC

AskAway basic training is open to new and returning service providers. The session provides trainees with an understanding of AskAway policies and best practices for chat reference as well as a chance to get comfortable with AskAway software by answering practice calls.

By the end of the session, participants will be able to:

  • Understand the context for province-wide chat reference.
  • Define quality chat reference service and identify successful chat reference practices.
  • Use chat reference software to send chat messages to and share links with patrons.
  • Apply appropriate reference skills during chat reference sessions.
  • Identify and locate available resources for troubleshooting technical problems.
  • Apply the policies and procedures of AskAway.
  • Successfully resolve common challenging situations.
  • Communicate with fellow AskAwayers and local coordinators.
  • Know what to expect on the first shift.

Please note: Lunch and refreshments will not be provided. There will be scheduled morning and afternoon coffee breaks and a lunch break.

Getting here and accessibility


If you have any questions about training or access needs, please contact Cristen at 778.782.5419 or

Signups closed for this Event