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AskAway Basic Training - In person at UBC

Friday, January 12, 2018 - 9:30am to 4:00pm
Room B25, Woodward Library, UBC
2198 Health Sciences Mall
V6T 1Z3 Vancouver , BC

By the end of the session, participants will be able to:

  • Understand the context for province-wide chat reference.
  • Define quality chat reference service and identify successful chat reference practices.
  • Use chat reference software to send chat messages to and share links with patrons.
  • Apply appropriate reference skills during chat reference sessions.
  • Identify and locate available resources for troubleshooting technical problems.
  • Apply the policies and procedures of AskAway.
  • Successfully resolve common challenging situations.
  • Communicate with fellow AskAwayers and local coordinators.
  • Know what to expect on the first shift.

Please note: Lunch and refreshments will not be provided. There will be scheduled morning and afternoon coffee breaks and a lunch break.

Directions to Room B25 in Woodward Library (NOTE: click on the tab for Room B25 to see information and directions for this room)

Access Guide: Woodward Library

Questions about training? Please contact Cristen at

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