AskAway Basic Training - Online

By the end of the session, participants will be able to:

• Understand the context for province-wide chat reference.
• Define quality chat reference service and identify successful chat reference practices.
• Use chat reference software to send chat messages to and share links with patrons.
• Apply appropriate reference skills during chat reference sessions.
• Identify and locate available resources for troubleshooting technical problems.
• Apply the policies and procedures of AskAway.
• Successfully resolve common challenging situations.
• Communicate with fellow AskAwayers and local coordinators.
• Know what to expect on the first shift.

Questions about training? Please contact Cristen at aaoffice@eln.bc.ca