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AskAway Basic Training - Online

Thursday, September 7, 2017 - 1:00pm to 4:30pm
Online (trainees will be sent a link to join the session)

By the end of the session, participants will be able to:

  • Understand the context for province-wide chat reference.
  • Define quality chat reference service and identify successful chat reference practices.

  • Use chat reference software to send chat messages to and share links with patrons.
  • Apply appropriate reference skills during chat reference sessions
  • Identify and locate available resources for troubleshooting technical problems.
  • Articulate and apply the policies and procedures of AskAway.

  • Communicate with fellow AskAway members and coordinators and know what to expect on the first shift.
  • Successfully resolve common challenging situations.

Questions about training? Please contact Cristen at

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