You are here

Events

January 7, 2020

AskAway basic training is open to new and returning service providers. The session provides trainees with an understanding of AskAway policies and best practices for chat reference as well as a chance to get comfortable with AskAway software by answering practice calls.

By the end of the session, participants will be able to:

January 9, 2020

AskAway software training is open to current service providers who are familiar with AskAway but have not yet received training on the new LibraryH3lp software.

This session will include:

  • An overview of LibraryH3lp features
  • How to use the LibraryH3lp webclient to staff AskAway
  • A chance to practice as both a service provider and a patron

If you are attending Basic Training, you do not need to also attend LibraryH3lp training.

Questions

January 10, 2020

AskAway basic training is open to new and returning service providers. The session provides trainees with an understanding of AskAway policies and best practices for chat reference as well as a chance to get comfortable with AskAway software by answering practice calls.

By the end of the session, participants will be able to: